Refund policy

Thank you for choosing alphas for your [product/service] needs. We take pride in offering high-quality products/services and your satisfaction is important to us. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

1. Refund Eligibility

  • alphas offers refunds within 5 to 10 working days of the purchase date.
  • To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Some products or services may have specific refund eligibility criteria. Please refer to the product or service description for any additional refund terms.

2. Non-Refundable Items

The following items are generally non-refundable:

  • Downloadable software, digital products, or virtual goods.
  • Customized or personalized products/services.
  • Gift cards or gift certificates.

3. Refund Process

To request a refund, please follow these steps:

  • Contact our customer support team at alphasshop@icloud.com
  • Provide your order number and a detailed explanation of the reason for your refund request.

4. Refund Review

  • After receiving your refund request, we will assess it and notify you of the status of your refund as soon as possible.
  • We may require additional information or clarification to process your request.

5. Refund Approval

If your refund is approved:

  • For purchases made by credit card, the refund will be processed back to the original credit card used for the purchase within 5 to 10 business days.
  • For purchases made by other means, we will work with you to determine an appropriate refund method.

6. Refund Denial

If your refund request is denied, we will provide you with a clear explanation of the reasons for denial.

7. Late or Missing Refunds

If you haven't received your refund as expected, please:

  • Check your bank or credit card account again.
  • Contact your bank or credit card company.
  • If you've done all of this and you still have not received your refund, please contact us at alphasshop@icloud.com

8. Changes to this Policy

alphas reserves the right to update or change this refund policy at any time. Any modifications will be effective immediately upon posting on our website.

9. Contact Information

If you have any questions about this refund policy, please contact us at:

Email: alphasshop@icloud.com